Telehealth and telemedicine for coronavirus: What it is and how to use it now
What is telemedicine?
According to the American Academy of Family Physicians, telemedicine is defined as “the practice of medicine using technology to deliver care at a distance. A physician in one location uses a telecommunications infrastructure to deliver care to a patient at a distant site.â€
Testa says his hospital is using telemedicine both within and outside the hospital to manage the influx of patients needing care. “We're using video visits inside of our hospitals, and inside of our emergency departments, to minimize exposure to our staff, as well as exposure to other patients who are immunocompromised,†he says.
How to use telemedicine
A good place to start is to check with your health care provider, provider system or hospital’s app for a telemedicine portal, download it and follow the prompts.
“We've been doing video visits for over a year and a half — we've already done about 15,000 of them,†says Testa. “What we've learned in interviewing our patients is that more often than not, they had plans to either go to their primary care doctor and it is off-hours, or they had planned to go to a brick-and-mortar urgent care. Virtual urgent care is just more convenient than those options.â€
At NYU Langone, for example, Testa says these video visits are fully integrated into patients’ online health profiles, and visible to their primary care doctors who can easily see what labs or X-rays have been ordered.
If you don’t have a primary care doctor and prefer to use urgent care when you need it, virtual urgent care apps, like PlushCare, Doctor on Demand or MDLive, can give you virtual access to a doctor, 24/7.
Ryan McQuaid, CEO and co-founder of PlushCare, says that under normal circumstances, patients who use his telemedicine platform tend to use it as a primary care provider.
He says these patients usually fall into three buckets: They use telemedicine to manage ongoing conditions, like depression, diabetes or hypertension; everyday care issues like hair loss or birth control; and urgent care issues, like cold and flu, sinus infections or UTIs. And their patients aren’t just tech-forward millennials — McQuaid says elderly patients have begun to embrace telemedicine.
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